Customer Service is available to answer non-technical questions regarding product features and benefits, individual purchases and pricing, refunds, rebates, shipping status, product registration or other service related information.

For technical questions, please contact technical support.

For online store questions, please contact our online store customer service directly.

In our efforts to create a more efficient process, we ask new users to create a Personal Identification Number (PIN) to e-mail customer service. If you want to speak immediately to a customer service representative, please contact us by phone.

Create Personal Identification Number (PIN)

• Sales Information
  Customer Service will answer questions to help customers find the product best suited for their needs and offer pricing for individual purchases. Customer Service can process orders for Credit Cards, academic and checks, for up to a 3-unit purchase. For more than 3 units, please contact our Sales Office for volume licensing pricing.
  
  
• Returns
  Nuance offers a thirty-day money back guarantee for the purchase price on all retail products. If the chosen Nuance product does not meet the customer's needs, Customer Service will provide a Return Merchandise Authorization (RMA) number for return. The thirty-day timeframe for returns begins on the date of purchase. Proof of payment is required.
  
  
• Refunds
  If a product has been returned on a RMA number, Customer Service will check on the status of the refund.