Nuance - Support - Phone Technical Support

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Phone Technical Support

End users receive one phone incident at no charge for all active products, and then can access telephone support for additional incidents for USD 19.95 per incident. Phone support is only available for registered users. Letter/Fax support is not available.

Issues not included in the online support will not be charged.

Japanese Customers, click here: http://japan.nuance.com/support/ to visit to the Japanese support site.
North America support/customer service: http://support.nuance.com/
Asian support/customer service: http://support.nuance.com/asia.asp
European support/customer service: http://support.nuance.com/europe.asp
South African support/customer service: http://support.nuance.com/southAfrica.asp

Voice Xpress 5.0 and older versions

Product Group	Fee & Phone details
Active (90 day complimentary support)
Dragon NaturallySpeaking 10 Dragon Medical 10 OmniPage 17 OmniPage Professional 17 PaperPort 12 PaperPort Professional 12 PDF Converter 6 PDF Converter Enterprise 6 PDF Converter Professional 6 PDF Create 6	België: +31 20 346 9373 Deutschland: +49 (0) 69 - 51 70 93 63 España: +34 91 275 4439 (Se habla Español) France: +33 (0) 820 031 567 Italia: +39 02 696 3 3496 (In lingua italiana) Nederland: 020 346 9373 United Kingdom & Ireland: +44 (0) 871 641 2212* Hours of Operation: Monday - Friday 9:00 - 17:00 (per locale) *UK calls will cost 6p per minute from BT landlines. Costs from other networks may vary.
Active (1 free phone incident)
IBM ViaVoice Pro USB Edition 10 IBM ViaVoice Standard Edition 10 IBM ViaVoice Mac OS X Edition OmniForm Premium 5.0 OmniForm 5.0 OmniForm Filler 5.0 OmniPage Pro X (Mac)	België: +31 20 346 9373 Deutschland: +49 (0) 69 - 51 70 93 63 España: +34 91 275 4439 (Se habla Español) France: +33 (0) 820 031 567 Italia: +39 02 696 3 3496 (In lingua italiana) Nederland: 020 346 9373 United Kingdom & Ireland: +44 (0) 871 641 2212* Hours of Operation: Monday - Friday 9:00 - 17:00 (per locale) *UK calls will cost 6p per minute from BT landlines. Costs from other networks may vary.
Mature
Dragon NaturallySpeaking 9 OmniPage 16 OmniPage Professional 16 PaperPort 11 PaperPort Professional 11 PDF Converter 5 PDF Converter Professional 5 PDF Create! 5	België: +31 20 346 9373 Deutschland: +49 (0) 69 - 51 70 93 63 España: +34 91 275 4439 (Se habla Español) France: +33 (0) 820 031 567 Italia: +39 02 696 3 3496 (In lingua italiana) Nederland: 020 346 9373 United Kingdom & Ireland: +44 (0) 871 641 2212* Hours of Operation: Monday - Friday 9:00 - 17:00 (per locale) *UK calls will cost 6p per minute from BT landlines. Costs from other networks may vary.
Legacy
Dragon NaturallySpeaking 8 and older versions ImageAXS Pro Versions OmniForm 4 and older versions OmniForm Filler 4 and older versions OmniPage 15 and older versions OmniPage Pro 8.01 (Mac) PageKeeper Pro 3 and older versions Pagis Pro Millennium and older versions PaperPort 9 and older versions PaperPort 10 PaperPort Professional 10 PDF Converter Professional 4 and older versions PDF Converter 4 and older versions PDF Create! 4 and older versions PhotoFactory PhotoSoap PowerShow Recognita Plus 5 and older versions SuperGoo TextBridge Pro Millennium and older versions TextBridge Pro 11	Knowledge Base support only
Email Only	Online self-service support only
Dragon NaturallySpeaking 8 IBM ViaVoice Pro USB Edition 10 IBM ViaVoice Standard Edition 10 IBM ViaVoice Mac OS X Edition OmniForm Premium 5.0 OmniForm 5.0 OmniForm Filler 5.0 TextBridge Pro 11	.com Knowledge Base support only